At VIP FOODS, we take utmost care to deliver fresh and accurate products. However, in the rare event that something goes wrong, we are here to help.

✅ Return Eligibility

Returns are accepted only under the following conditions:

  • You received a wrong product that does not match your order.
  • You received an expired or damaged item.

❌ Non-Returnable Items

  • Perishable products like vegetables and fruits are non-returnable, unless expired or incorrect.
  • Returns are not accepted for reasons such as taste preference or change of mind.

📞 How to Request a Return

  • Contact us within 24 hours of receiving the product.
  • Provide your order number and a clear photo of the item for verification.
  • Call: 9966 81 71 99

💵 Refund Process

  • Once your return is approved, the refund will be processed within 7 business days to your original payment method.
  • You will be notified once the refund has been initiated.

🔁 Replacement Option

If stock is available, we can offer a replacement for wrong or expired items instead of a refund, based on your preference. (Relacement Timeframe 3 days)